Refund policy
Welcome to Kryvenza.
We want you to be fully satisfied with your purchase. If you are not completely happy with your order, we’re here to help.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return:
- Items must be unused, unworn, and in original condition.
- Products must be returned in the original packaging.
- Proof of purchase or order confirmation is required.
Certain items may not be eligible for return due to hygiene or safety reasons.
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method.
- Please allow 5–10 business days for the refund to appear depending on your bank or payment provider.
Non-Refundable Items
The following items are generally non-refundable:
- Gift cards
- Final sale items
- Personalized or customized products
Return Shipping
- Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
- We recommend using a trackable shipping service.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging.
Contact Us
For return or refund requests, please contact:
Email: alexbrown3082@hotmail.com